There are no refunds for partial use of a subscription period, even if you have not utilized the service after you created your account.
If you are not on a free trial at the time that you cancel your subscription, your subscription is paid up through the end of your current billing period. Any unused portion of a service period cannot be refunded if you cancel your subscription before the end of the period for which you have paid as described in the Cancelation & Refund Policy which is incorporated into the Terms of Service you accepted when creating your uKnowKids account.
Please be sure that you review the uKnowKids Terms of Service and Cancelation & Refund Policy that you agreed to when you created your uKnowKids account. If you have any questions regarding our policies, you may refer to the following links for details...
If you cancel your uKnowKids subscription BEFORE the completion of your 7 day free trial period, we can assure you that YOU WILL NOT BE CHARGED by uKnowKids.
If you cancel your uKnowKids account AFTER the expiration of your 7 day free trial, YOU WILL BE CHARGED for the uKnowKids subscription plan that you purchased on Day 1.
Please do not ask the uKnowKids staff to make exceptions to the Cancelation and Refund Policy that you agreed to at the time of your purchase because under no circumstances will the uKnowKids staff be able to make a special exception for you.
If you feel that you have been charged in error, we encourage you to file a notice of dispute on the Norton Safe Shopping Guarantee that you received for free on the day of your uKnowKids purchase (You received a Norton Safe Shopping Guarantee email from Norton explaining how to file a dispute with Norton if necessary). If uKnowKids charged you in error, Norton will make that determination on your behalf and resolve the issue for you. If uKnowKids followed its Terms of Service and Cancelation & Refund Policy as promised and expected, Norton will communicate that to you as well.
In order to assist with billing disputes, uKnowKids keeps detailed records of all telephone, email, and chat communications as well as IP addresses, product logins, web page visits, feature utilizations, and button and hyperlink interactions on uKnow-related websites and in uKnow-related products, and we will share those electronic records, as necessary, in order to assist in the satisfactory resolution of any billing disputes.
Hopefully, billing disputes will never be an issue. That is why uKnowKids provides you with 7 days to use uKnowKids for FREE as well as easy, self-serve cancellation functionality. The bottom-line is that we want you to have plenty of time to try uKnowKids for free AND to cancel your account if desired.
You can use uKnowKids for FREE for 7 days, but after the free trial period has expired, we will process your subscription purchased as promised and expected. If you have any questions regarding the day that your uKnowKids subscription started, please refer to the "Welcome to uKnowKids" email you received immediately after completing the uKnowKids checkout process on Day 1.
IF YOUR FREE TRIAL HAS NOT YET EXPIRED, YOU MAY REQUEST AN EXTENSION OF YOUR FREE TRIAL. We will only consider free trial extensions before your free trial has expired.