There are a few reasons for why your device may not be showing up in our listed on Apple iCloud devices.
1. You are using the wrong Apple ID
Please make sure that you are using the right Apple ID to access the devices on uKnowKids. Please confirm the Apple ID on your child’s device by following these instructions:
2. Apple iCloud Backups are not enabled on the device
If you have not enabled iCloud backups on the Apple device, the device will not be listed on uKnowKids. First you need to make sure that the teens Apple device is set correctly. Please follow these instructions to setup Apple iPhone Backups: