First, you must upgrade your membership to a Premier Plus Apple membership so that the new uKnowKids for Apple features are included with your uKnowKids membership.
If you need help with that, please let us know via the uKnowKids Customer Support Portal.
Apple iCloud enables uKnowKids to monitor iMessages, SMS text messages, and MMS text messages sent, received and deleted; phone calls made, received and missed; iOS contacts; installed mobile applications; and photos / videos shared via iMessage. Apple iCloud is crucial to uKnowKids' support of Apple mobile devices. You will need your child’s Apple iCloud login credentials, and Apple's iCloud Backup must be enabled on the child’s Apple device.
The uKnowMobile app for Apple iOS provides uKnowKids with device location and photos taken with the iOS device. The uKnowMobile app for iOS is a complementary application that supports your Apple iCloud connection. You will need to install the uKnowMobile app for Apple iOS on your child’s Apple iOS device via the Apple App Store.
The most important component of uKnowKids for Apple is our connection to your child's Apple iCloud account and the presence of an up-to-date iCloud backup for your child's device.
The uKnowMobile app may take a very long time to "sync" with uKnowKids for the first time. This is because it is primarily focused on uploading your child's photos during the first day or so. With many kids having multiple gigabytes of photos on their mobile phones, this uploading process can take a very long time during the first sync. In order to speed up the process, please make sure the device is connected to a WiFi Internet connection and a power source. This will ensure that the process is as efficient as possible and is not interrupted.
Please note that if your uKnowMobile app is "syncing", this has no effect on whether or not uKnowKids has up to date data regarding iMessages, SMS text messages, and MMS text messages, phone calls, iOS contacts; installed mobile applications; and photos / videos shared via iMessage. All of this data is acquired via your child's iCloud backup, not the uKnowMobile application.