Community & Help Pages/Help/Mobile Phone FAQs

How do I connect my child’s mobile phone?

uKnowKids™ Customer Support
posted this on May 15, 2012, 3:04 PM

You will need to have your child's mobile phone number and mobile phone in hand in order to install the uKnowKids mobile app (known as uKnowMobile) and to connect it to your dashboard.  Please be sure that the mobile phone is a "supported mobile phone" by reviewing this article.

Once you have determined that your child uses a supported mobile phone, please follow these simple steps:

  1. Sign into your uKnowKids account
  2. Click on the Settings Cog on the top-right corner of the dashboard, then click Manage Networks
  3. Inside the Mobile tab, enter your child’s phone number.
  4. Click the Generate Code button to confirm your request and to retrieve an activation code.
  5. Using your child’s mobile phone, open the Google Play application or iPhone App Store application (depending on what type of phone your child has)
  6. Once you have opened the marketplace application, search for “uKnowMobile”. Once you have located the application, install the app.
  7. When the uKnowMobile application has downloaded, open the application and follow the in app prompts. You will need your child’s mobile phone number and the provided activation code to connect your child’s mobile phone to your uKnowKids account.

Within 30 minutes of activating the mobile application, data should begin appearing in the dashboard. The initial sync will collect up to the last 30 days of data and activity from your child's phone and can take 3-4 hours to complete depending on the number of contacts, messages (Android only), and images on the phone.

After the initial sync, new data will be collected every 4 hours. The phone status will remain “Active” as long as the dashboard receives new data within 24 hours of the last sync.

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